To say our users really don't like using Ovid to get full text access to the LWW journals, is an understatement. They hate it. They want access to the journal from the journal site. For example if they want full text to Spine, they want to go to the site and access it. They do not want to fuss with Ovid to get Spine. By all rights Ovid has gotten slightly easier when one wants to browse online journals. But it is far from perfect and I our users just don't like it. They love using Ovid for database searching, but if they already know the citation information they would much rather go to the actual journal site, not Ovid's site.

Major questions yet to be addressed and solved by our Ovid rep. regarding online journal access.
1. Are all of the full text items available on both sites. In other words do individual users (who access the online journal from the coveted journal site) have access to more things than institutional users. Are e-pages available to both groups, are letters, editorial, etc. all available to both groups?
2. What are the pre-published rules. So many publishers are now pre-publishing their journals ahead of time on their journal sites. However, some institutional subscription can not get pre-published articles. Is this the case with LWW titles through Ovid?
3. Why does online access to the AHA journals (from the AHA journal site) still work for some institutions and not for others. I have begun to suspect that you are able to maintain online access to a journal based on who you get on the customer serice line. I have real world examples but I will not post them in a public blog. If anything LWW and Highwire need to get together and eliminate the page giving conflicting and confusing information regarding institutional online access. Helloooo why do we have once sentence that says all online institional access must go through Ovid and then the next page (or paragraph) which misleads people to think they can sign up for institutional access through Highwire.

What have other libraries discovered when working with Ovid and LWW online journals? I would greatly appreciate any information answering my three questions.